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The best Sole treadmills feature 15-percent incline ranges, above-average weight capacities, and upgraded touchscreens, but even these high-end models will eventually start to act their age. When you notice a slipping belt or glitching display, what can you do? Sticking to a regular maintenance schedule can help prevent complex and costly repairs, but if you’re currently dealing with a cranky motor or unresponsive controls, we’ve got your back.
One reason Sole’s treadmills are among our highest-rated machines is because of their robust warranties. Whether it’s time to cash in on that coverage or prove your DIY skills, this guide can help you address the common issues and (hopefully) simple fixes that can get your treadmill back in shape. Check out what our team of certified fitness experts have to say about how to fix a Sole treadmill.
Diagnosing Common Sole Treadmill Issues
Even the best treadmills are bound to run into issues in three main areas: the belt deck, the motor, and electrical components. Your first step in diagnosing the issue is identifying the area of concern. Here are a few simple steps to help get started.
Check the Power Source
Before inspecting your treadmill, make sure it’s properly connected to its power source. It’s possible that it has come loose from the outlet or the cord itself is in bad shape. We highly recommend plugging your Sole treadmill directly into a wall outlet, but if you use an extension cord or surge protector, make sure those are in working order.
Is the Safety Key Connected?
The safety key must be inserted for your treadmill to turn on. These keys can clip onto your clothing so that, in the event of a fall, the belt will stop. Ensure that the safety key is properly secured.
Check Your Wi-Fi Signal
The Sole F85, F80, F89, and TT8 feature touchscreens that can mirror your mobile device and provide access to streaming apps like Netflix or Amazon Prime Video. Of course, you’ll need a strong Wi-Fi connection to unlock these entertainment options.
Even the best treadmills with screens can experience issues with their technology, so if your programming isn’t loading, check that your treadmill is connected to your Wi-Fi network.
Check for Software Updates
If you’re running into technical issues on your display, like slow-loading apps, check to see that your treadmill’s software is up to date. If necessary, consult your machine’s user’s manual and follow the steps to update.
Troubleshooting Common Sole Treadmill Issues
Fortunately, all of Sole’s treadmills feature lifetime warranties for the frames and motors, but before reaching out to the customer care team or filing a warranty claim, consider whether you can tend to the issue yourself.
Below are some treadmill troubleshooting tips for issues you may encounter with a Sole running machine.
Treadmill Console Not Working
If the console on your Sole treadmill is not responding or malfunctioning, here are a few quick steps you can take to address the issue.
- Restart the Treadmill: Turn the entire treadmill off and wait a few minutes. After you turn it back on, see if the console responds.
- Check for Loose or Damaged Cables: Inspect any accessible cables and wiring to see if any are frayed or disconnected.
- Software Update: Check to see if there are new software updates available by checking the settings on your machine.
- Clean the Console: Use a damp cloth or treadmill cleaning spray to clear the console of any dust and debris.
- Consult Your User’s Manual: Take a look at the owner’s manual to check for specific instructions regarding common issues with the console.
Treadmill Belt Slipping
It can be dangerous to run or walk on a slipping treadmill belt. Taking the time to learn how to adjust a treadmill belt can help prevent more serious and costly issues down the road.
If you feel any irregularities during your workout, here are a few things you can try yourself.
- Belt Tension: At the rear of the deck, each side rail has a screw that allows you to adjust the tension on your belt. You can typically make these adjustments with an Allen wrench or hex key. Alternate between each side with quarter turns to ensure both are equally adjusted.
- Lubrication: If your belt is slipping during use, it may need to be lubricated. Generally, placing around a half ounce of silicone lubricant between the belt and deck can do the trick. However, always consult the owner’s manual for specific lubrication instructions.
- Belt Alignment: It’s possible that your belt has become misaligned during use, so look from the front and rear to ensure it is centered on the deck.
- General Wear and Tear: If these remedies don’t stop the slippage, your belt could simply be the victim of wear and tear. Check your warranty information to see how you can submit a claim for a replacement belt.
Treadmill Motor Issues
With so many moving parts and electrical components at work, fixing a Sole treadmill motor may be a job for a trained professional. Before you start inspecting the motor control board, though, see if your machine is experiencing any of the following issues.
- Your treadmill belt unexpectedly stops during use.
- The machine does not respond to speed or incline adjustments.
- The belt starts spinning on its own when powering up.
- Your treadmill emits a burning smell.
- A faulty speed sensor is causing irregular speed changes.
Sole Treadmill Error Codes
A flashing error code on your console indicates there is an issue that needs to be resolved before using your Sole treadmill again. No matter what the error code reads, always consult your user’s manual for a list of possible error codes and steps for resolution.
After that, consider reaching out to Sole’s customer service team for assistance. Here are a few common error codes and what they may mean.
E1 Error Code
If you see an E1 error code, it is likely an issue with the motor. After confirming this with your user’s manual, we recommend contacting Sole’s customer care team to learn how to resolve the problem.
Incline Error
This error code may indicate an issue with your treadmill incline motor. You can try to run a calibration cycle, but if the code persists, check your warranty or contact Sole.
LS1 Error
A low speed error indicates there may be a problem regulating your treadmill’s speed. Turning the machine off and back to begin a recalibration cycle may take care of it, but if not, reach out to Sole’s customer support.
How to Recalibrate a Sole Treadmill
When an issue calls for recalibration, always check the user’s manual for detailed instructions. Here are the step-by-step processes for the Sole F63 Treadmill and Sole F80 Treadmill.
Sole F63 Treadmill Calibration Procedure
- Remove the safety key.
- Press and hold the “Start” and “Fast” (speed up) buttons with one hand and replace the safety key with the other. Continue to hold the Start button and Fast key until the window displays “Factory Settings,” then press the enter key.
- You will now be able to set the display to show Metric or English settings. To do this, press the up or down key to show which you want, then press enter.
- Make sure the wheel size diameter is 2.30 and press enter.
- Adjust the minimum speed (if needed) to 0.5 and press enter.
- Adjust the maximum speed (if needed) to 12.0 and press enter.
- Adjust the maximum elevation (if needed) to 15 and press enter.
- Set Grade Return to On — this allows the incline to return to 0 when stop is pressed.
- Press start to begin calibration. The process is automatic; the speed will start up without warning so do not stand on the belt.
Sole F80 Treadmill Calibration Procedure
- Remove the safety key.
- Press and hold down the Start and Fast (speed up) buttons with one hand and replace the safety key with the other. Continue to hold the Start button and Fast key until the window displays “Factory settings,” then press the enter key.
- You will now be able to set the display to show Metric or English settings. To do this press the up or down key to show which you want, then press enter.
- Make sure the wheel size diameter is 2.75 and press enter.
- Adjust the minimum speed (if needed) to 0.5 and press enter.
- Adjust the maximum speed (if needed) to 12.0 and press enter.
- Adjust the maximum elevation (if needed) to 15 and press enter.
- Press start to begin calibration. The process is automatic; the speed will start up without warning so do not stand on the belt.
DIY Sole Treadmill Repair
Before calling in a professional, there are few simple remedies that can nip your treadmill’s issues in the bud. See how you can tackle these easy fixes below.
Treadmill Belt Lubrication
Learning how to lubricate a treadmill is an essential skill for Sole treadmill owners because it can prevent serious issues from cropping up. BarBend expert reviewer Kate Meier says a little bit of lube can save you from ordering a replacement. “The lubrication minimizes the friction between the belt and the treadmill deck, preventing belt damage over time,” she notes.
Doing so is, at worst, a minor inconvenience. “It only takes about five minutes to properly lubricate a belt, and doing so can extend your treadmill’s lifetime,” says Meier. “A good rule of thumb would be to use about half of an ounce of a lubricant on your machine every three months.”
Running Belt Adjustment
If you notice any slippage in your treadmill belt, check that it is properly aligned and the tension is adjusted evenly. Not only can this extend the lifespan of your belt, but it can also help ensure a smooth spin free of snags and sagging.
You can adjust the tension of your belt by turning the screw at the end of each side rail, most likely with an Allen wrench. Alternate quarter turns between each screw to make sure both sides of the belt are adjusted equally.
When to Call a Professional
As BarBend expert reviewer Amanda Capritto reminds us, “Treadmills are generally tech-heavy, complex machines.” As such, there’s no shame in calling in reinforcements when an issue seems too complicated to tackle on your own.
Faulty Treadmill Motor
With so many moving parts that most of us would not even recognize — have you ever seen a commutator? — treadmill motor issues may be best left to the professionals. After cleaning any dust or debris and checking for any disconnected wires, check your warranty for information about submitting a claim.
Once you’ve run through our tips for getting your home treadmill repaired, reach out to Sole’s customer care team or a local certified technician.
Electrical Issues
If you discover any frayed or damaged wiring, you’ll likely need the trained eye of a professional technician. Without proper training, you shouldn’t be attempting any electrical repairs. Reach out to Sole’s customer support team or consult your warranty for guidance on how to address electrical issues.
Preventative Maintenance
All treadmills need regular maintenance to perform their best and to keep you safe. Following a consistent schedule will not only keep your Sole treadmill operating in tip-top shape, it can save you money by preventing serious issues.
As BarBend expert reviewer Amanda Capritto says, there are simple steps you can take to ensure your Sole treadmill keeps running smoothly. “Machines require maintenance, such as cleaning and lubrication,” she reminds us.
Always begin by consulting your user’s manual for instructions specific for your treadmill, but here are a few general steps you can take to keep your machine humming.
| Daily/Weekly | Use a soft cloth to wipe down exterior surfaces, like the handrails, console display, and frameVacuum the area surrounding your treadmill, including your treadmill mat |
| Bi-Monthly | Identify general wear and tear by inspecting the beltCheck the walk belt for proper alignment and tensionClear any dirt, debris, or build up in the motorApply silicone lubricant between the belt and deck |
| Annual | Check the rollers, bearings, and other hardware for wear and tearInspect the electrical components, including the power cord and connection points (may require professional consultation) |
Final Word
When your belt starts to slip or your console is slow to respond, it can be tempting to classify them as mere annoyances. However, these common problems could quickly turn into major issues with your Sole treadmill. While a DIY spirit can help remedy some of these issues, there are many complex moving parts and tech onboard Sole treadmills that might require a certified technician.
After exhausting all options in your user’s manual (you still have that, right?), check out the tips and tricks that have helped our team resolve issues with our own Sole treadmills. A serious repair could be on the horizon, but before you submit a warranty claim, check out a few of these common solutions that may save you some time and money.
How to Fix a Sole Treadmill FAQs
Why won’t my Sole treadmill run?
The most common issues with Sole treadmills are related to their belt, motor, and electrical components. The source could be normal wear and tear, faulty parts, and lack of regular maintenance, among other reasons. See our Sole treadmills troubleshooting tips above, consult your user’s manual, or reach out to Sole’s customer care team.
How long is the Sole treadmill warranty?
All the best rowing machines, ellipticals, and treadmills from Sole Fitness come with robust warranties. Their lineup of treadmills (except the ST90) comes with lifetime frame and motor warranties. Don’t hesitate to check your warranty or connect with Sole’s customer service to learn how to file a claim.
Why is the screen on my treadmill not working?
If the screen on your Sole treadmill is not functioning properly, check our guide for tips to get it back in working order. It may be as simple as out-of-date software, but it could require replacement parts or a more extensive repair.
What would cause a treadmill to stop working?
If your Sole treadmill is acting up, the issue could be as simple as a dry belt deck or as complex as a faulty motor control board. First, identify the area of concern by inspecting the deck, motor, and any electrical components. You can try out our troubleshooting tips, as well as consulting your user’s manual. If the problems persist, consider reaching out to Sole’s customer care team.
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